Interfunctional Coordination of Service Offering Provided by Manufacturers

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dc.contributor.authorKaňovská, Luciecs
dc.contributor.authorTomášková, Evacs
dc.coverage.issue5cs
dc.coverage.volume27cs
dc.date.issued2016-12-22cs
dc.description.abstractInterfunctional coordination (IFC) aims to develop cooperation between the different departments of a company. Services offered by companies increase customer orientation of a company and help satisfy its customers. IFC and cus-tomer orientation are the main parts of market orientation. Market orientation is one of many possible ways how to in-crease business performance and competitiveness of companies. The aim of the paper is to describe main findings of the research, which was focused on relationship between IFC and the extension of service offering provided by the manufac-turers. Among the participants of the research were manufacturers of electronic components and electric equipment based in the Czech Republic. These two industries are extremely important for the Czech economy nowadays, especially as many companies become subcontractors for the car industry and mechanical engineering. A Likert scale questionnaire was prepared to gather information about IFC and services. The respondents were usually directors or managers, i.e. employees with high-level competencies and knowledge of IFC and services in this particular market. A total of 60 SMEs were included in the survey. The data were collected from February to November 2014. The Spearman’s rank correlation test was performed to verify the relation between IFC and services. The main findings show the following: (1) There is a significant relationship between IFC and the development of new products and services according to customer needs; (2) There is a partly significant relationship between IFC and the quality of the products and services provided in manufacturing; (3) No significant relationship exists between IFC and special services offered to VIP customers.en
dc.description.abstractInterfunkční koordinace PŘELOŽIT aims to develop cooperation between the different departments of a company. Services offered by companies increase customer orientation of a company and help satisfy its customers. IFC and cus-tomer orientation are the main parts of market orientation. Market orientation is one of many possible ways how to in-crease business performance and competitiveness of companies. The aim of the paper is to describe main findings of the research, which was focused on relationship between IFC and the extension of service offering provided by the manufac-turers. Among the participants of the research were manufacturers of electronic components and electric equipment based in the Czech Republic. These two industries are extremely important for the Czech economy nowadays, especially as many companies become subcontractors for the car industry and mechanical engineering. A Likert scale questionnaire was prepared to gather information about IFC and services. .....cs
dc.formattextcs
dc.format.extent519-526cs
dc.format.mimetypeapplication/pdfcs
dc.identifier.citationEngineering Economics. 2016, vol. 27, issue 5, p. 519-526.en
dc.identifier.doi10.5755/j01.ee.27.5.14300cs
dc.identifier.issn1392-2785cs
dc.identifier.orcid0000-0003-2797-7973cs
dc.identifier.other131214cs
dc.identifier.scopus56481574800cs
dc.identifier.urihttp://hdl.handle.net/11012/201705
dc.language.isoencs
dc.publisherKaunas University of Technologycs
dc.relation.ispartofEngineering Economicscs
dc.relation.urihttps://inzeko.ktu.lt/index.php/EE/article/view/14300cs
dc.rightsCreative Commons Attribution 4.0 Internationalcs
dc.rights.accessopenAccesscs
dc.rights.sherpahttp://www.sherpa.ac.uk/romeo/issn/1392-2785/cs
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/cs
dc.subjectInterfunctional coordination (IFC)en
dc.subjectmarket orientationen
dc.subjectservices provided by manufacturersen
dc.subjectservice offeringen
dc.subjectservitizationen
dc.subjectmanufacturers of electrical equipment and electronic componentsen
dc.subjectCzech Republic.en
dc.subjecttržní orientace
dc.subjectinterfunkční koordinace
dc.subjectslužby posktyované výrobci
dc.subjectservitizatizace
dc.subjectvýrobci elektrického zařízení a elektronických komponentů
dc.subjectČeská republika
dc.titleInterfunctional Coordination of Service Offering Provided by Manufacturersen
dc.title.alternativeInterfunkční koordinace nabídky služeb posktytovných průmyslovými výrobcics
dc.type.driverarticleen
dc.type.statusPeer-revieweden
dc.type.versionpublishedVersionen
sync.item.dbidVAV-131214en
sync.item.dbtypeVAVen
sync.item.insts2025.02.03 15:43:41en
sync.item.modts2025.01.17 16:53:36en
thesis.grantorVysoké učení technické v Brně. Fakulta podnikatelská. Ústav managementucs
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