What is so special about the sharing economy: The customer experience view
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Date
Authors
Havíř, David
Advisor
Referee
Mark
Journal Title
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Volume Title
Publisher
EDP Sciences
ORCID
0000-0002-7150-8456 Altmetrics
Abstract
The purpose of this paper is to explore the nature of customer experience in the area of sharing economy to better understand the experiential factors the marketing metrics of sharing economy companies are driven by.
The purpose of this paper is to explore the nature of customer experience in the area of sharing economy to better understand the experiential factors the marketing metrics of sharing economy companies are driven by.
The purpose of this paper is to explore the nature of customer experience in the area of sharing economy to better understand the experiential factors the marketing metrics of sharing economy companies are driven by.
Description
Keywords
customer experience , sharing economy , uber , airbnb , PLS-SEM , customer experience , sharing economy , uber , airbnb , PLS-SEM
Citation
SHS Web of Conferences. 2021, vol. 92, issue 1, p. 1-12.
https://www.shs-conferences.org/articles/shsconf/abs/2021/03/shsconf_glob20_05007/shsconf_glob20_05007.html
https://www.shs-conferences.org/articles/shsconf/abs/2021/03/shsconf_glob20_05007/shsconf_glob20_05007.html
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Peer-reviewed
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Published version
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Language of document
en
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Creative Commons license
Except where otherwised noted, this item's license is described as Creative Commons Attribution 4.0 International