https://www.linkedin.com/jobs/view/2646548635/?refId=615cc6bb-a568-4959-9ba9-a2998accdc43

Security Engineer

Westcon-Comstor

Germany, Europe

About the job: Westcon Comstor is looking for an experienced Network Security Engineer who will be part of the Support Services Organisation providing post-sales technical support to Westcon-Comstor customers. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career contributing to customers while working with an industry leader in networking technology. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. We would also like to see in your CV Networking, or vendor certifications like Cisco, Microsoft or similar. If you are naturally a helper, enjoy assisting people with support issues and are able to explain technical details simply, we would like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. ABOUT THE ROLE: • Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner • Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues • Work to reproduce customer issues and qualify critical issues • Provide on-call support on an as needed basis. • Work to challenging SLA targets and take technical lead responsibility on 1 or more customer networks, maintaining an interest in the ultimate resolution of an incident. • To take ownership of user problems and be proactive when dealing with user issues. • To escalate or allocate more complex calls to the relevant IT Support member. Escalate more involved problems to the appropriate Level 2 support team. • Ensure all issues are properly logged. • Prioritize and manage several open issues at one time. Required experience with TCP IP: • Ability to independently to debug broad, complex, and unparalleled networks with mixed media and protocols required, • In-depth experience in routing and switching (OSPF, BGP, VLAN, STP), • Experience with security (IPSEC, SSL-VPN, NAT, GRE), • Prior experience in similar Technical Support Centers, • Experience with Authentication Protocols a plus (Radius / TACACS), • Check Point CCSA/CCSE level Network Engineer, • Experience with Palo Alto Networks, F5 Networks, Broadcom (Symantec) / Infoblox products is a plus, • Excellent written and verbal communication skills, • Fluent knowledge of English / German, • Knowledge of any other major European language will be an advantage, • Knowledge of the ITIL methodology, change management processes and risk management processes is a plus.