https://www.linkedin.com/jobs/view/2618758995/?refId=7550367d-3652-41e5-8401-051fc74c46a9

Security Engineer

F5

Poland, Europe

Position Summary: As a Security Engineer for the Cloud Services team, you will also be at the forefront of the new frontier for F5 Networks. With this team we pioneer in the Cloud Services support working closely with development and product management. A diligent attitude is a must to ensure that everything is detailed effectively for our customers. In this role you will be responsible for fielding incoming customer tickets, building new documentation from those tickets, and interacting closely with management and team members to deliver the best overall service and customer experience. Our F5 team of Cloud Services Support Engineers is responsible for providing first class service to customers that are embracing our new portfolio of SaaS offerings. You will be working directly with disruptive Edge 2.0 technology offerings. If you are a trailblazer, naturally curious, and enjoy developing creating solutions to challenging problems then this is the position for you! Responsibilities: Responsible for upholding F5s business code of ethics & for promptly reporting violations of the code or other company policies. Assist customers with a wide array of issues, from simple to complex. Engage with customers via phone, email, chat & ticketing systems. Be able to communicate complex networking and security concepts to customers at different levels of experience and responsibility. Work hand in hand with Product Development and Product Management teams to provide a “voice of the customer”. Build and maintain a wide variety of processes, procedures and documentation. Knowledge, Skills and Abilities: Understanding of networking and cybersecurity fundamentals, Understanding of Firewall Protocols and Configurations, Skilled understanding of HTTP, DNS, and TLS, Experience with Kubernetes containers and management. Experience with Docker and Virtualization solutions. Fundamental understandings of Transit Gateways and Cloud Environments. Fundamental Linux skills, Knowledge of telemetry or aggregate reporting technologies is an Advantage, Robust troubleshooting and problem-solving ability including analytical thinking and validated attention to detail, Ability to perform log file analysis, Equal comfort working independently or collaborating across teams to deliver results. Outstanding verbal and written skills, to all levels of an organization. Excellent ethical and professional standards. Ability to inspire change through effective, communication, planning, and execution, Able to excel in a dynamic, always-on organization, Able to convert broad targets and objectives into a discreet list, set priorities for yourself and others, and meet objectives, Ability to develop creative, efficient solutions to complex problems, Comfortable working with moderate supervision, Proven skills in MS Office and with standard professional applications. Qualifications: A Bachelors degree or equivalent experience Minimum of 4+ years of experience working in the Information Technology or Information Security fields Able to read, write, and speak English, including moderately complex technical concepts. Ability to read, write, and speak French is preferred. Shown background in customer service/support and IT, network or IT security incident management Experience with corporate customers in production environments Equal relief working independently or collaborating across teams to deliver results. Excellent ethical and professional standards. Physical Demands and Work Environment: Duties are performed in a corporate environment while sitting at a desk or computer table. This role requires occasional availability outside normal business hours to align with the distributed team or work with global customers. This role requires to be on-call once a week every 4-6 weeks. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Phishing Alert. 